Frequently Asked Questions

Customer Service : Rates : Water Quality: Boil Water Advisory
  1. What are your office hours?
    Our office is open from 9am- 4:30pm

  2. How do I change address?
    You can email the new address to
    You can also write a note to us at: PO Box 520, Crestone, CO 81131.

  3. What are the annual fees?
    The annual fee for a vacant lot is currently $150.00 per lot for availability of service.
    The fees are charged annually due June 30.

  4. Why do I have to pay an annual fee when I am not hooked up to any water or sewer services?
    The District has 65 miles of distribution system and 45 miles of collection system lines designed to provide 2360 lots water and sewer service. Regardless of each lot owner’s decision to connect to the system, the capital infrastructure provides a benefit through its availability to the lot and lot values are enhanced as a result of this availability.

    The AOS fee is specifically used to repay debt incurred for capital infrastructure which has been financed by the District. Although customers paying the AOS fee are not connected to the capital infrastructure, the cost of the capital infrastructure must be appropriately distributed among those who are connected and receiving service, and those who are receiving the benefit of the availability to receive water and sewer service.

  5. What is the minimum fee for water and sewage?
    The minimum fee for water is $28.00 per month.
    The minimum fee for sewage is $28.00 per month.
    The minimum fee will apply regardless of service being on or off.