Fact Sheet About What to Do During a Boil Water Advisory

Customer Service : Rates : Frequently Asked Questions : Water Quality

Boiling Water

To boil water

Disinfecting water

If you are unable to boil your water, disinfect it instead.

If tap water is clear:

If tap water is cloudy

Remember that containers may need to be sanitized before using them to store safe water.

To sanitize containers:

Never mix bleach with ammonia or other cleaners. Open windows and doors to get fresh air when you use bleach.

Water filters

Boil tap water even if it is filtered. Most kitchen and other household water filters typically do not remove
bacteria or viruses.

Preparing and cooking food

Feeding babies and using formula


Bathing and showering

Be careful not to swallow any water when bathing or showering.

Use caution when bathing babies and young children. Consider giving them a sponge bath to
reduce the chance of them swallowing water.

Brushing teeth

Brush teeth with boiled or bottled water. Do not use untreated tap water.

Washing dishes
Household dishwashers generally are safe to use if the water reaches a final rinse temperature of at
least 150 degrees or if the dishwasher has a sanitizing cycle.

To wash dishes by hand:

It is safe to do laundry as usual.

Pets can get some of the same diseases as people. It is a good idea to give them boiled water that has
been cooled.

For more information, see or contact: